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End user engagement with domestic hot water heating systems: design implications for future thermal storage technologies

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journal contribution
posted on 08.11.2018, 12:22 by Victoria HainesVictoria Haines, Konstantina Kyriakopoulou, Clare Lawton
The strategies used by householders for heating and using hot water heating have a significant impact on energy consumption in domestic buildings. A better understanding of the interaction between occupants and hot water heating systems can improve the energy efficiency of a building. This paper maps the interaction between occupants and their current domestic hot water heating systems to provide insights for the design of future thermal energy storage systems. A total of 35 householders from the Midlands region of the UK took part in semi-structured contextual interviews about their current strategies for the provision of hot water and the way they engage with their heating systems. Using the DNAs framework as an analysis lens, drivers, needs and actions relating to the provision of hot water were evaluated and four distinct hot water heating types are presented: On Demand, For All Eventualities, Just Enough and Sunny Days. Findings provide insights into occupants’ behaviour in relation to hot water heating usage and design implications for thermal energy storage technologies.


This work was undertaken as part of the End User Energy Demand Centre, i-STUTE (interdisciplinary centre for Storage, Transformation and Upgrading of Thermal Energy, supported by the UK’s Engineering and Physical Sciences Research Council (grant number: EP/K011847/1).



  • Design and Creative Arts


  • Design

Published in

Energy Research and Social Science




74 - 81


HAINES, V., KYRIAKOPOULOU, K. and LAWTON, C., 2019. End user engagement with domestic hot water heating systems: design implications for future thermal storage technologies. Energy Research and Social Science, 49, pp. 74-81.


© The Authors. Published by Elsevier Ltd.


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This work is made available according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/

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This is an open access article under the CC BY license (http://creativecommons.org/licenses/BY/4.0/).