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Enhanced job satisfaction under tighter technological control: the paradoxical outcomes of digitalisation

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journal contribution
posted on 15.11.2021, 15:46 by Nidhi Bisht, Clive TrussonClive Trusson, Juliana Siwale, M.N. RavishankarM.N. Ravishankar
Via a multiple case study of work in microfinance institutions (MFIs) in India, this paper reports on the experiences of field officers and branch managers following work digitalisation. It identifies and explains an intriguing post-digitalisation paradox of reported increased job satisfaction and tighter technological control diminishing branch managers’ work-life balance. The paradox draws attention to the significance of context in workers’ experiences of mobile digital technologies (MDTs) and contradicts previous studies on workers’ positive experiences of adopting MDTs: the workers in this study did not experience greater autonomy or flexibility but reported enhanced employment security and status. The paper also adds to literature on employment relations following work digitalisation by revealing powerful enforcement of technological control, with ‘WhatsApp’ identified as a key managerial tool used for surveillance and discipline, and worker resistance at the margins.

History

School

  • Business and Economics

Department

  • Business

Published in

New Technology, Work and Employment

Publisher

Wiley

Version

VoR (Version of Record)

Rights holder

© The authors

Publisher statement

This is an Open Access Article. It is published by Wiley under the Creative Commons Attribution 4.0 Unported Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/

Acceptance date

20/10/2021

Publication date

2021-10-30

ISSN

0268-1072

eISSN

1468-005X

Language

en

Depositor

Prof M.N. Ravishankar. Deposit date: 20 October 2021