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Evaluating feedback interventions: a design for sustainable behaviour case study

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journal contribution
posted on 2016-04-28, 12:45 authored by Garrath WilsonGarrath Wilson, Tracy Bhamra, Debra LilleyDebra Lilley
Design for Sustainable Behaviour is an emerging research area concerned with the application of design interventions to influence consumer behaviour during the use phase towards more sustainable action. However, current research is focussed on strategy definition and selection with little research into understanding the actual impact of the interventions debated. Here, the author’s present three themes as different entry points to the evaluation of a feedback intervention designed to change behaviour towards a sustainable goal: an evaluation of the behaviour changed by the intervention; an evaluation of the interventions functionality; and an evaluation of the interventions sustainable consequences. This paper explores these themes through a case study of a physical feedback intervention prototype designed with the intention of reducing domestic energy consumption through behaviour change whilst maintaining occupant comfort. In this paper, the authors suggest that questions for evaluating functionality and usability are dependent upon the intervention strategy employed; questions for the evaluation of behavioural antecedents and ethics are applicable to all intervention strategies; finally, questions for the evaluation of sustainable metrics are dependent upon the interventions context. More universal lines of questioning are then presented based on the findings of this study, suitable for cross-study comparison.


The authors thank the Engineering and Physical Sciences Research Council (EPSRC) and E.ON UK for providing the financial support for this study as part of the Carbon, Control & Comfort project (EP/G000395/1).



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Published in

International Journal of Design


WILSON, G.T., BHAMRA, T.A. and LILLEY, D., 2016. Evaluating feedback interventions: a design for sustainable behaviour case study. International Journal of Design, 10 (2), pp.87-99.


National Taiwan University of Science and Technology / © 2016 Wilson, Bhamra & Lilley


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This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 2.5 Generic (CC BY-NC-ND 2.5) licence. Full details of this licence are available at: http://creativecommons.org/licenses/by-nc-nd/2.5/

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This is an Open Access paper published under a Creative Commons Attribution-NonCommercial-NoDerivs 2.5 License.




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