Evaluating the institutional sustainability of an urban water utility: a conceptual framework and research directions
journal contributionposted on 17.10.2013, 13:05 by Sam KayagaSam Kayaga, Josses Mugabi, William Kingdom
Institutional sustainability (IS) is critical to translating infrastructure investments into actual service delivery. This paper examines IS for urban water utilities, and how its progress could be tracked. Common conceptualisations of IS in extant literature were found inadequate from an evaluation stand point. We conceptualize IS as a capacity rather than a financial issue, and, consistent with a process-based approach, we propose a new evaluation tool e the water utility maturity (WUM) model e which is flexible and considers different levels of IS. The WUM model, which requires further validation/verification, was piloted in two water utilities in South Asia with positive feedback.
- Architecture, Building and Civil Engineering
- Water, Engineering and Development Centre (WEDC)