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Exploring the effect of familiarity and advisory services on innovation outcomes in outsourcing settings
journal contribution
posted on 2018-01-11, 14:02 authored by Ilan Oshri, D. Arkhipova, G. VaiaInnovation through outsourcing can be hindered as a result of opportunistic behaviour. As a remedy, the extant literature encourages firms to enhance familiarity between the parties and/or consider using advisory services. In this paper, we seek to examine the effect of knowledge familiarity (client-supplier and supplier-client) and relational familiarity on innovation outcomes. Further, we also examine whether the presence of advisors improves innovation outcomes. Our results suggest that a higher degree of relational familiarity and client-supplier knowledge familiarity are associated with better innovation outcomes. We also reveal that client-supplier knowledge familiarity mediates the effect of supplier-client knowledge familiarity on innovation outcomes. We did not find support for the direct effect of advisors on innovation outcomes. Instead, the presence of advisors moderates the effect of supplier-client and relational familiarity on innovation outcomes. We consider the implications for the IS outsourcing literature and practice.
History
School
- Business and Economics
Department
- Business
Published in
Journal of Information TechnologyCitation
OSHRI, I., ARKHIPOVA, D. and VAIA, G., 2018. Exploring the effect of familiarity and advisory services on innovation outcomes in outsourcing settings. Journal of Information Technology, 33(3), pp. 203–215.Publisher
© Association for Information Technology. Published by Palgrave MacmillanVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2018-01-05Publication date
2018-09-01Notes
This paper was accepted for publication in the journal Journal of Information Technology and the definitive published version is available at https://doi.org/10.1057/s41265-018-0052-3ISSN
0268-3962eISSN
1466-4437Publisher version
Language
- en