Filingeri et al 2017.pdf (274.31 kB)
Factors influencing experience in crowds – the participant perspective
journal contribution
posted on 2016-12-09, 12:10 authored by Victoria Filingeri, Ken Eason, Patrick WatersonPatrick Waterson, Roger HaslamHumans encounter crowd situations on a daily basis, resulting in both negative and positive experiences. Understanding how to optimise the participant experience of crowds is important. In the study presented in this paper, 5 focus groups were conducted (35 participants, age range: 21–71 years) and 55 crowd situations observed (e.g. transport hubs, sport events, retail situations). Influences on participant experience in crowds identified by the focus groups and observations included: physical design of crowd space and facilities (layout, queuing strategies), crowd movement (monitoring capacity, pedestrian flow), communication and information (signage, wayfinding), comfort and welfare (provision of facilities, environmental comfort), and public order. It was found that important aspects affecting participant experience are often not considered systematically in the planning of events or crowd situations. The findings point to human factors aspects of crowds being overlooked, with the experiences of participants often poor.
History
School
- Design and Creative Arts
Department
- Design
Published in
Applied ErgonomicsVolume
59Issue
Part APages
431 - 441Citation
FILINGERI, V. ... et al, 2017. Factors influencing experience in crowds – the participant perspective. Applied Ergonomics, 59 (Part A), pp. 431-441.Publisher
© ElsevierVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2016-09-19Publication date
2016-10-20Notes
This paper was accepted for publication in the journal Applied Ergonomics and the definitive published version is available at http://dx.doi.org/10.1016/j.apergo.2016.09.009ISSN
0003-6870eISSN
1872-9126Publisher version
Language
- en