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Frontiers in human factors: embedding specialists in multi-disciplinary efforts to improve healthcare

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journal contribution
posted on 17.12.2020, 09:41 authored by Ken Catchpole, Paul Bowie, Sarah Fouquet, Joy Rivera, Sue HignettSue Hignett
Despite the application of a huge range of human factors (HF) principles in a growing range of care contexts, there is much more that could be done to realize this expertise for patient benefit, staff wellbeing and organizational performance. Healthcare has struggled to embrace systems safety approaches, mis-applied or misinterpreted others, and has stuck to a range of outdated and potentially counter-productive myths even has safety science has developed. One consequence of these persistent misunderstandings is that few opportunities exist in clinical settings for qualified HF professionals. Instead, HF has been applied by clinicians and others, to highly variable degrees – sometimes great success, but frequently in limited and sometimes counter-productive ways. Meanwhile, HF professionals have struggled to make a meaningful impact on frontline care and have had little career structure or support. However, In the last few years, embedded clinical HF practitioners have begun to have considerable success that are now being supported and amplified by professional networks. The recent COVID-19 experiences confirm this. Closer collaboration between healthcare and HF professionals will result in significant and ultimately beneficial changes to both professions and to clinical care.

History

School

  • Design and Creative Arts

Department

  • Design

Published in

International Journal for Quality in Health Care

Volume

33

Issue

Supplement_1

Pages

13 - 18

Publisher

Oxford University Press on behalf of International Society for Quality in Health Care.

Version

VoR (Version of Record)

Rights holder

© The authors

Publisher statement

This is an Open Access Article. It is published by OUP under the Creative Commons Attribution 4.0 Unported Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/

Acceptance date

02/09/2020

Publication date

2020-09-09

Copyright date

2020

ISSN

1353-4505

eISSN

1464-3677

Language

en

Depositor

Prof Sue Hignett Deposit date: 16 December 2020