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How real people communicate

journal contribution
posted on 05.02.2019, 13:47 by Elizabeth StokoeElizabeth Stokoe
As a scientist of conversation, people often ask me about many aspects of human communication. Some questions draw upon commonly-held myths about the way we speak. For example, if I am showing an audience how customer service works over the telephone, people ask about ‘body language’, and the limits of the voice-only mode. They ask about the relative status of talking versus what our bodies do to communicate. And their questions often reveal a presupposition about the answer. Body language, it is assumed, has primacy over words. Our words transmit one message, but our bodies leak another. Actions speak louder than words......

History

School

  • Social Sciences

Department

  • Communication, Media, Social and Policy Studies

Published in

The Psychologist

Volume

31

Pages

28 - 47 (20)

Citation

STOKOE, E., 2018. How real people communicate. The Psychologist, 31, pp. 28 - 47.

Publisher

British Psychological Society

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

01/11/2018

Publication date

2018-12-01

Notes

This paper was accepted for publication in the journal The Psychologist and the definitive published version is available at http://thepsychologist.bps.org.uk/volume-31/december-2018/how-real-people-communicate

ISSN

0952-8229

Language

en