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How to design fashion retail’s virtual reality platforms

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journal contribution
posted on 18.05.2020, 08:39 authored by Liangchao Xue, Christopher J. ParkerChristopher J. Parker, Cathryn Hart
Purpose
High-street fashion retail faces an uncertain future because of fluctuating consumer shopping habits. To revive fashion retailers, adopting disruptive technologies such as virtual reality (VR) becomes important to offer highly valued consumer experiences. Yet v-commerce designers still lack sufficient guidance to create effective retail environments. This paper establishes the v-commerce experience that targets fashion consumers’ desire and presents 13 specific design guidelines.
Design/methodology/approach
In this study, 22 participants, 20 consumers and two VR developers were interviewed regarding attitudes towards VR, motivation to shop through v-commerce and the moderating variables that influence virtual environment perceptions.
Findings
Consumers expect a vivid shopping environment with authentic product features instead of the more common simulated environment. Hedonically motivated consumers are more open to v-commerce than utilitarian consumers and consumers aged 18–34 years regard interactivity, personalisation and social networking as critical to offer a cost-efficient shopping experience.
Research limitations/implications
This paper explored the ways v-commerce delivers creative experiences to facilitate consumer purchase behaviour, contributing to the high street's regeneration. Yet consumers have too high expectations of lifelike interaction in v-commerce, which is beyond contemporary VR's capabilities. Future research should focus on developing authenticity of v-commerce environments, i.e. vivid interaction with product and people.
Originality/value
This paper establishes the fundamental design rules for v-commerce platforms, enabling designers to create effective retail environments, sympathetic to the consumer's cognitive desires.

History

School

  • Business and Economics

Department

  • Business

Published in

International Journal of Retail & Distribution Management

Volume

48

Issue

10

Pages

1057 - 1076

Publisher

Emerald Publishing Limited

Version

AM (Accepted Manuscript)

Rights holder

© Emerald Publishing Limited

Publisher statement

This paper was accepted for publication in the journal International Journal of Retail & Distribution Management and the definitive published version is available at https://doi.org/10.1108/IJRDM-11-2019-0382.

Acceptance date

15/05/2020

Publication date

2020-06-18

Copyright date

2020

ISSN

0959-0552

Language

en

Depositor

Dr Chris Parker. Deposit date: 15 May 2020