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Implementing process improvement initiative: the role of visualisation and standardisation methods

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journal contribution
posted on 2023-03-06, 10:22 authored by Mumin AbubakreMumin Abubakre, Amjad Fayoumi, Ismail Eleburuike

Purpose: Due to the difficulties organisations face in implementing process improvement initiatives (PIIs), this research explores how visualisation and standardisation of business processes help organisations achieve PIIs to improve organisational performance.

Design/methodology/approach: A multi-staged case study strategy that analyse qualitative data and performs a process modelling analysis of quantitative data.

Findings: The paper makes two main contributions to existing knowledge. Firstly, it explains how taking the visualised and standardised methods on PIIs can reduce service delivery times and enhance organisational performance. Secondly, it demonstrates how adopting these dual methods offers a better chance of increasing organisational performance than using only a single method.

Research limitations/implications: Although the paper considers the flexibility in the standardisation of business processes as it gives scope for innovation and creativity on the part of the process, it did not consider if flexibility is possible without breaking the standardised working way. Hence, future research can consider this. Also, future research can hypothesise the BPM model and test for statistical generalisability.

Originality/value: The research offers new insight into how and when both visualisation and standardisation of PIIs can benefit organisations.

History

School

  • Business and Economics

Department

  • Business

Published in

Business Process Management Journal

Volume

27

Issue

3

Pages

965 - 986

Publisher

Emerald

Version

  • AM (Accepted Manuscript)

Rights holder

© Emerald Publishing Limited

Publisher statement

This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please contact permissions@emerald.com

Acceptance date

2020-11-03

Publication date

2020-11-23

Copyright date

2020

ISSN

1463-7154

Language

  • en

Depositor

Dr Mumin Abubakre. Deposit date: 3 March 2023