JohnstoneDaintyWilkinson-SIJ-FinalDraft - 261007.pdf (135.54 kB)
Download fileIn search of ‘product-service’: evidence from aerospace, construction and engineering
journal contribution
posted on 26.01.2009, 11:36 authored by Stewart Johnstone, Andrew Dainty, Adrian WilkinsonIt has been argued that integrating tangible products with complementary through-life services into a high value ‘product-service’ [P-S] solution is increasingly central to the business strategies of traditional ‘product-dominant’ organisations. This paper explores P-S strategies in three leading organisations in the aerospace, construction and engineering industries. Specifically, the paper explores the meaning of P-S in each organisation, the rationale for P-S provision, as well as the distinctive manifestations and characteristics of P-S offerings. The paper highlights the complexities of concurrently enacting different strategies for product-service integration across different business streams. These appear disconnected from the nostrums and overly simplistic models which pervade the current solutions discourse.
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