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In search of ‘product-service’: evidence from aerospace, construction and engineering

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journal contribution
posted on 26.01.2009, 11:36 by Stewart Johnstone, Andrew Dainty, Adrian Wilkinson
It has been argued that integrating tangible products with complementary through-life services into a high value ‘product-service’ [P-S] solution is increasingly central to the business strategies of traditional ‘product-dominant’ organisations. This paper explores P-S strategies in three leading organisations in the aerospace, construction and engineering industries. Specifically, the paper explores the meaning of P-S in each organisation, the rationale for P-S provision, as well as the distinctive manifestations and characteristics of P-S offerings. The paper highlights the complexities of concurrently enacting different strategies for product-service integration across different business streams. These appear disconnected from the nostrums and overly simplistic models which pervade the current solutions discourse.

History

School

  • Architecture, Building and Civil Engineering

Citation

JOHNSTONE, S., DAINTY, A.R.J. and WILKINSON, A., 2008. In search of ‘product-service’: evidence from aerospace, construction and engineering. Service Industries Journal, 28 (6), pp. 861-875.

Publisher

© Routledge (Taylor & Francis Group)

Version

AM (Accepted Manuscript)

Publication date

2008

Notes

This article was published in the Service Industries Journal [© Routledge (Taylor & Francis Group)] and the definitive version is available from Informaworld at: http://dx.doi.org/10.1080/02642060801990429

ISSN

0264-2069;1743-9507

Language

en