Information-Acquisition-Persuasion-and-Group-Conformity-of-Online-Tribalism_-Does-User-Activeness-Matter_.pdf (1.43 MB)
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Information acquisition, persuasion, and group conformity of online tribalism: does user activeness matter?

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journal contribution
posted on 05.11.2021, 11:25 authored by Jie MengJie Meng
Though empirically some research suggests the linkage of better communication effect with active users' presence, no existing clues are found on the user activeness at the micro level to contribute to the virtual community's aggregate-level health and vitality. This paper models the interpersonal communication process via a multi-agent, self-reasoning model. It considers each agent’s information value and conformity value, two key constructs adopted in this paper. This paper adopts simulated experiments to identify active users based on individuals’ behavioural characteristics, screen out typical users of different activeness levels, and reveal causalities among the outcomes. The findings show that users' activeness determines the information vitality and influence of information dissemination and substantially impacts the dynamics of user-groups. The author concludes with a discussion of the theoretical and methodological contributions and pinpoints these findings for marketers to improve online customer relationship management.

History

School

  • Loughborough University London

Published in

International Journal of E-Business Research

Volume

18

Issue

2

Pages

1 - 23

Publisher

IGI Global

Version

VoR (Version of Record)

Rights holder

© The Author

Publisher statement

This is an Open access Article. It is published by IGI Global under the Creative Commons Attribution 4.0 International Licence (CC BY 4.0). Full details of this licence are available at: https://creativecommons.org/licenses/by/4.0/

Publication date

2021-11-01

Copyright date

2022

ISSN

1548-1131

eISSN

1548-114X

Language

en

Depositor

Dr Jie Meng. Deposit date: 4 November 2021

Article number

36