Intertwined dimensions of private value in the digitalization of higher education

<p dir="ltr">The increasing digitalization of public services impacts organizations and the citizenry alike. In higher education (HE), digital platforms and emergent technologies are transforming traditional in-person teaching. Thus far, most public administration management literature has addressed HE issues using a goods-dominant logic focusing on performance. Hence, our study undertakes the Public Service Logic perspective and delves deep into students’ experiences to understand how the digitalization of HE teaching impacts private value. Our findings show value creation and destruction elements and how value-in-use and in-context are intertwined dimensions based on the interdependencies of public service experiences and outcomes.</p>