1-s2.0-S0306457320300455-main (2).pdf (858.05 kB)
Download file

Investigating the impact of IT-mediated information interruption on emotional exhaustion in the workplace

Download (858.05 kB)
journal contribution
posted on 12.05.2020, 08:35 by Xusen Cheng, Ying Bao, Alex Zarifis
Information technology-mediated interruptions have become widespread and ubiquitous in the workplace. However, our understanding of how these interruptions and individuals’ interruption processing mechanism impact individuals’ performance, especially psychological performance, is still limited. Leveraging Conservation of Resources Theory, this study focused on two types of IT-mediated information interruptions (congruent and incongruent) and examined the moderating effects of different process mechanisms on the relationship between information interruptions and individuals’ interruption overload. A multi-methods research design was conducted in this study: a qualitative study with 20 interviews in Study 1 and a quantitative study with 345 surveys in Study 2. The results show a positive indirect effect of IT-mediated information interruption on emotional exhaustion through interruption overload. Results also review the moderation effects of different processing mechanisms. The findings of this study advance the current understanding of the “dark side” of online information behavior. Additionally, this study provides practical and theoretical implications for both employers and employees on how to process IT-mediated information interruptions in the workplace.

History

School

  • Business and Economics

Department

  • Economics

Published in

Information Processing and Management

Volume

57

Issue

6

Publisher

Elsevier

Version

VoR (Version of Record)

Rights holder

© The Authors

Publisher statement

This is an open access article. It is published by Elsevier under the Creative Commons Attribution 4.0 International Licence (CC BY). Full details of this licence are available at: https://creativecommons.org/licenses/by/4.0/

Acceptance date

23/04/2020

Publication date

2020-06-07

Copyright date

2020

ISSN

0306-4573

Language

en

Depositor

Dr Alex Zarifis Deposit date: 8 May 2020

Article number

102281