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Invoking the complainer's past transgressions: a practice for undermining complaints in therapeutic community meetings

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journal contribution
posted on 12.02.2018, 14:49 by Marco Pino
This paper examines how a person who is the target of a complaint can undermine the moral entitlement of the complainer to issue that complaint. They do so by invoking the complainer’s own past transgressions. By pointing out an incongruence between the complainer’s current moral stance, as reflected in the complaint, and their status, as evidenced in their past conduct, speakers orient to an expectation of moral status/stance congruence as a basis for the validity of a complaint. My data consist of complaints and rebuttals collected from recorded group meetings within therapeutic communities for the treatment of people recovering from drug misuse. Data are in Italian with English translation.

Funding

The research leading to these results has received funding from the People Programme (Marie Curie Actions) of the European’s Union Seventh Framework Programme (FP7/2007-2013) under REA grant agreement no 626893.

History

School

  • Social Sciences

Department

  • Communication, Media, Social and Policy Studies

Published in

Research on Language and Social Interaction

Volume

51

Issue

2

Pages

194-211

Citation

PINO, M., 2018. Invoking the complainer's past transgressions: a practice for undermining complaints in therapeutic community meetings. Research on Language and Social Interaction, 51 (2), pp.194-211

Publisher

Routledge (© Taylor & Francis)

Version

AM (Accepted Manuscript)

Publisher statement

This is an Accepted Manuscript of an article published by Taylor & Francis in Research on Language and Social Interaction on 20 Jun 2018, available online: https://doi.org/10.1080/08351813.2018.1449453

Acceptance date

12/02/2018

Publication date

2018-06-20

Copyright date

2018

ISSN

0835-1813

eISSN

1532-7973

Language

en

Exports

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Keywords

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