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Knowledge management based collaboration moderator services to support SMEs in virtual organisations

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journal contribution
posted on 2018-01-26, 09:23 authored by Alok ChoudharyAlok Choudhary, Jennifer HardingJennifer Harding, Manoj K. Tiwari, Ravi Shankar
Recent decades have seen a move away from large-scale organisations and supply chains covering all stages of the value chain to smaller, more agile organisations focused on their core competencies and business areas. Whilst competitive advantage can be gained through efficient use of resources and optimisation of products and processes, challenges are also created as companies need to collaborate to provide customers with more complete solutions or greater product functionality. Specialist SMEs can offer vital skills and expertise in this context but may be vulnerable to the high costs of collaboration. Hence, knowledge management services to support collaborations are critical for the effective operation of such SMEs. This paper discusses the role of Collaboration Moderator Services (CMS) as a knowledge management service for SMEs operating in a virtual organisation. One of the key requirements for such SMEs at the pre-creation stage is to quickly identify potential business opportunities and corresponding collaborative partners to form a virtual organisation to capture business opportunities. CMS applies different data and text mining techniques to analyse calls for tender documents based on the competencies and areas of interest stored in the shared information of a collaboration pool. A case study of UK-based SMEs demonstrates the concept of the application of text mining as a knowledge discovery tool, supporting SMEs at the pre-creation stage of a virtual organisation. It has been shown that text mining for CMS can be used to (1) identify possible business opportunities for each SMEs in the collaborative network using text analysis (2) Indicate the possible collaboration between the two SMEs using link analysis and (3) Raise awareness in SMEs by indicating the possible business opportunities and possible collaborating SME partners for multi-enterprise collaborations using a dimensional matrix.

History

School

  • Business and Economics
  • Mechanical, Electrical and Manufacturing Engineering

Department

  • Business

Published in

Production Planning and Control

Citation

CHOUDHARY, A.K. ... et al, 2019. Knowledge management based collaboration moderator services to support SMEs in virtual organisations. Production Planning and Control, 30 (10-12), pp.951-970.

Publisher

© Taylor & Francis

Version

  • AM (Accepted Manuscript)

Publisher statement

This is an Accepted Manuscript of an article published by Taylor & Francis in Production Planning and Control on 30 June 2019, available online: http://www.tandfonline.com/10.1080/09537287.2019.1582102.

Acceptance date

2018-01-02

Publication date

2019-06-30

ISSN

0953-7287

Language

  • en

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