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Knowledge of information behaviour and its relevance to the design of people-centred information products and services
journal contribution
posted on 2008-10-10, 10:54 authored by Mark HepworthPurpose – The purpose of this paper is first to highlight some of the social phenomena that are
driving the design of people-centred information solutions; second, to develop a broad ontology of
information behaviour research that serves to identify factors that should be taken into account when
designing such solutions. Finally, the author illustrates how this knowledge is being applied in the
design of people-centred inclusive information products and services.
Design/methodology/approach – The author draws on the information behaviour literature to
highlight key drivers and to develop and illustrate the ontological framework. The significance of this
framework is then demonstrated by providing examples of how this knowledge has been applied in
the design of people-centred inclusive information products and services.
Research limitations/implications – This is a conceptual paper and based on the informed,
subjective analysis of previous research. However, relating theory to practice does provide an
indication of the validity of this conception of one’s knowledge of information behaviour to
people-centred design.
Originality/value – The paper helps to provide an overview of information behaviour research, the
nature of the domain and the levels of abstraction. The article also makes a direct link between the
theoretical world of information behaviour research and the empirical world of people-centred design.
Hence, it also presents a case for the importance of the body of knowledge that people in information
science refer to as information behaviour.
History
School
- Science
Department
- Information Science
Citation
HEPWORTH, M., 2007. Knowledge of information behaviour and its relevance to the design of people-centred information products and services. Journal of Documentation, 63 (1), pp. 33-56 [DOI: 10.1108/00220410710723876]Publisher
© EmeraldPublication date
2007Notes
This article is Restricted Access. It was published in the journal, Journal of Documentation [© Emerald] and is available at: www.emeraldinsight.com/10.1108/00220410710723876ISSN
0022-0418Language
- en