posted on 2012-10-23, 07:41authored byAyham A.M. Jaaron, Chris Backhouse
The purpose of this paper is to investigate the utilization
of lean manufacturing systems in public service operations for poten-
tial added value. A case study of lean manufacturing implementation
at a UK city council was carried out using in-depth interviews with
key personnel coupled with documents collection. The Organizational
Commitment Questionnaire (OCQ) was administered among front-line
employees. Results show that lean manufacturing systems could create
signi cant added value to the business and employees. A strong relation-
ship was demonstrated between the lean manufacturing implementation
and the a ective commitment level of employees. This paper is one of a
few studies that demonstrate the applicability of manufacturing systems
in other settings and that they can generate significant added value for
the service department and its employees.
History
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Mechanical, Electrical and Manufacturing Engineering