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Let's ditch CSI scores and measure staff satisfaction instead

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posted on 2017-01-13, 10:17 authored by Jim SakerJim Saker
Let's ditch CSI scores and measure staff satisfaction instead

History

School

  • Business and Economics

Department

  • Business

Published in

Automotive Management

Issue

June 2016

Citation

SAKER, J.M., 2016. Let's ditch CSI scores and measure staff satisfaction instead. Automotive Management, June 2016.

Publisher

Bauer Media

Version

  • VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2016

Notes

This paper was accepted for publication in the magazine Automotive Management and appears here with the kind permission of the publisher.

Publisher version

Language

  • en

Administrator link

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    Loughborough Publications

    Categories

    Keywords

    untaggedBusiness and Management not elsewhere classified

    Licence

    CC BY-NC-ND 4.0

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