posted on 2021-03-17, 09:34authored byAndrea Lagna, M.N. Ravishankar
Financial technology (fintech) is seen as possessing significant potential to provide
the poor access to financial services and help them escape the clutches of poverty.
Surprisingly, Information Systems (IS) research has engaged little with fintech’s
promise of fostering financial inclusion for the poor. In the spirit of ‘making a better
world with ICTs’ (Walsham, 2012), conducting ‘responsible IS research’ (ISJ, 2019b)
and ‘tackling societal grand challenges through management research’ (George et al.,
2016), we advance a framework for guiding IS research on fintech-led financial
inclusion. Drawing on the IS literature and Information and Communication
Technologies for Development (ICT4D) scholarship, we extrapolate five areas of
research that can better illuminate fintech’s contributions to financial inclusion: (1)
business strategies for fintech-led financial inclusion; (2) digital artifacts of fintech-led
financial inclusion; (3) business environment of fintech-led financial inclusion; (4)
microfoundations of fintech for financial inclusion; (5) developmental impacts of
fintech. We conclude with a discussion of how the five areas offer opportunities for
impactful research on fintech and the promise of building a financially inclusive society.
This is an Open Access Article. It is published by Wiley under the Creative Commons Attribution 4.0 International Licence (CC BY 4.0). Full details of this licence are available at: https://creativecommons.org/licenses/by/4.0/