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Managing COVID-19 and health vulnerabilities: mHealth user experience, information quality and policy recommendations

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journal contribution
posted on 2023-06-08, 13:25 authored by Karen BlayKaren Blay, Ebenezer Amankwaa, Oluwasola AfolabiOluwasola Afolabi, Peter Mensah

The interplay between how people use mobile health (mHealth) technologies and its quality information for managing their health vulnerabilities in line with their protected characteristics is unclear. This paper examines the intersections between mHealth users’ experiences, information quality issues, and everyday health vulnerabilities in the context of the COVID-19 pandemic by drawing on the theory of planned behaviour. Semi-structured interviews were conducted with 63 participants across three cities: Accra, Lagos and London, to illustrate how barriers to mHealth adoption, and information quality issues, including security and privacy concerns, interact to shape the mHealth user experience. The findings show that key barriers to mHealth user experience and health information quality vary considerably across location and protected characteristics. The paper calls for inclusive and quality mHealth systems in managing health vulnerabilities towards assuring pandemic preparedness and response and, therefore, contributes to scholarship on the interconnected need for quality information in the context of COVID-19, and the implications for mHealth user experience and healthcare delivery.

History

School

  • Architecture, Building and Civil Engineering

Published in

International Development Planning Review

Volume

45

Issue

3

Pages

249-272

Publisher

Liverpool University Press

Version

  • VoR (Version of Record)

Rights holder

© Liverpool University Press

Publisher statement

This is an Open Access Article. It is published by Liverpool University Press under the Creative Commons Attribution 4.0 International Licence (CC BY). Full details of this licence are available at: https://creativecommons.org/licenses/by/4.0/

Acceptance date

2023-02-23

Publication date

2023-05-20

Copyright date

2023

ISSN

1474-6743

eISSN

1478-3401

Language

  • en

Depositor

Dr Karen Blay. Deposit date: 23 February 2023

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