Multiple outcome interactions in healthcare systems a participatory outcome mapping approach.pdf (4.68 MB)
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journal contribution
posted on 2021-08-13, 08:36 authored by Cecilia Landa-AvilaCecilia Landa-Avila, Carolina Escobar-Tello, Gyuchan Thomas JunGyuchan Thomas Jun, Rebecca CainRebecca CainOutcomes, which are the result state or condition from a process or intervention, are essential
elements of healthcare system design and an important indicator of performance. They are
included in well-known system analysis frameworks such as the Systems Engineering Initiative
for Patient Safety (SEIPS) and Cognitive Work Analysis (CWA). However, fewer practical
approaches exist for understanding and communicating interactions among healthcare outcomes. This study applies a novel mapping method as a practical approach to collect, aggregate
and visualise interrelations among multiple healthcare outcomes. Graphic facilitation mapping
sessions with eleven healthcare providers and ten patients with chronic conditions were conducted. Participants created outcome interrelationship maps following a six-step process. Two
outcome-based network visualisations were synthesised using network analysis. This outcomebased approach advances how we frame healthcare systems, focussing on accommodating multiple stakeholders’ visions, understanding interrelations, and defining trade-offs. This practical
approach may complement frameworks such as SEIPS and CWA.
Funding
Design Research Society Student Bursary Scheme 2018
History
School
- Design and Creative Arts
Department
- Design