Multiple outcome interactions in healthcare systems a participatory outcome mapping approach.pdf (4.68 MB)
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Multiple outcome interactions in healthcare systems: a participatory outcome mapping approach

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journal contribution
posted on 13.08.2021, 08:36 authored by Cecilia Landa-Avila, Carolina Escobar-TelloCarolina Escobar-Tello, Gyuchan Thomas JunGyuchan Thomas Jun, Rebecca CainRebecca Cain
Outcomes, which are the result state or condition from a process or intervention, are essential elements of healthcare system design and an important indicator of performance. They are included in well-known system analysis frameworks such as the Systems Engineering Initiative for Patient Safety (SEIPS) and Cognitive Work Analysis (CWA). However, fewer practical approaches exist for understanding and communicating interactions among healthcare outcomes. This study applies a novel mapping method as a practical approach to collect, aggregate and visualise interrelations among multiple healthcare outcomes. Graphic facilitation mapping sessions with eleven healthcare providers and ten patients with chronic conditions were conducted. Participants created outcome interrelationship maps following a six-step process. Two outcome-based network visualisations were synthesised using network analysis. This outcomebased approach advances how we frame healthcare systems, focussing on accommodating multiple stakeholders’ visions, understanding interrelations, and defining trade-offs. This practical approach may complement frameworks such as SEIPS and CWA.

Funding

Design Research Society Student Bursary Scheme 2018

History

School

  • Design and Creative Arts

Department

  • Design

Published in

Ergonomics

Volume

65

Issue

3

Pages

362-383

Publisher

Informa UK Limited

Version

VoR (Version of Record)

Rights holder

© The authors

Publisher statement

This is an Open Access Article. It is published by Taylor and Francis under the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 Unported Licence (CC BY-NC-ND). Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

22/07/2021

Publication date

2021-08-12

Copyright date

2021

ISSN

0014-0139

eISSN

1366-5847

Language

en

Depositor

Mrs Cecilia Landa Avila. Deposit date: 12 August 2021