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Organisational design for improved performance of urban water utilities in developing countries

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journal contribution
posted on 26.10.2017, 10:06 authored by Sam KayagaSam Kayaga, William Kingdom, A. Jalakam
Unclear roles and responsibilities and other factors related to organisational design, have been found to be some of the common barriers to providing good urban water services in developing countries. A comparative study commissioned by the World Bank in 2013 assessed how five well-performing water utilities located in different parts of the world aligned their organisational structures and management systems with their strategies and the operating environment. Lessons therefrom can be adapted for organisational (re)design of water utilities, for their improved performance, subject to enabling factors in the individual organisation’s operating environment.

Funding

This study was sponsored by the Water Global Practice of the World Bank.

History

School

  • Architecture, Building and Civil Engineering

Published in

Utilities Policy

Citation

KAYAGA, S., KINGDOM, W. and JALAKAM, A., 2018. Organisational design for improved performance of urban water utilities in developing countries. Utilities Policy, 50, pp. 49-59.

Publisher

© Elsevier

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

12/10/2017

Publication date

2017-10-20

Notes

This paper was accepted for publication in the journal Utilities Policy and the definitive published version is available at https://doi.org/10.1016/j.jup.2017.10.001

ISSN

0957-1787

Language

en