JUP_Kayaga_et al_ accepted paper_Oct17.pdf (265.01 kB)
Download fileOrganisational design for improved performance of urban water utilities in developing countries
journal contribution
posted on 2017-10-26, 10:06 authored by Sam KayagaSam Kayaga, William Kingdom, A. JalakamUnclear roles and responsibilities and other factors related to organisational design, have been found to be some of the common barriers to providing good urban water services in developing countries. A comparative study commissioned by the World Bank in 2013 assessed how five well-performing water utilities located in different parts of the world aligned their organisational structures and management systems with their strategies and the operating environment. Lessons therefrom can be adapted for organisational (re)design of water utilities, for their improved performance, subject to enabling factors in the individual organisation’s operating environment.
Funding
This study was sponsored by the Water Global Practice of the World Bank.
History
School
- Architecture, Building and Civil Engineering
Published in
Utilities PolicyCitation
KAYAGA, S., KINGDOM, W. and JALAKAM, A., 2018. Organisational design for improved performance of urban water utilities in developing countries. Utilities Policy, 50, pp. 49-59.Publisher
© ElsevierVersion
- AM (Accepted Manuscript)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2017-10-12Publication date
2017-10-20Notes
This paper was accepted for publication in the journal Utilities Policy and the definitive published version is available at https://doi.org/10.1016/j.jup.2017.10.001ISSN
0957-1787Publisher version
Language
- en