Sikveland Feldman Stokoe - Productive challenges-Applied Linguistics_FINAL.pdf (355.73 kB)Download file
Overcoming suicidal persons’ resistance using productive communicative challenges during police crisis negotiations
journal contributionposted on 2018-12-13, 11:14 authored by Rein Sikveland, Heidi Kevoe-Feldman, Elizabeth Stokoe
This paper reveals how negotiators, from the police and emergency call centres, overcome resistance towards the negotiation from suicidal persons in crisis. Communication guidance to hostage and crisis negotiators recommends against challenging the person in crisis, focusing instead on a softer, rapportful approach. Using conversation analysis, we investigate how negotiators deal with resistance, turn by turn, in encounters collected from British police negotiators’ field recordings, and American police 9-1-1 dispatch telephone calls. In contrast to existing communication guidance, we show that and how challenges can be productive for bringing about positive shifts in suicidal persons’ behaviour. We demonstrate how negotiators challenge the reasoning in their interlocutors’ resistant responses and leverage these challenges productively in the next turn. By studying real (rather than hypothetical or simulated) negotiations, the study reveals the tacit expertise of negotiators and the communicative practices that optimize negotiation outcomes. These research findings have significant implications for existing communication guidance showing how negotiations are managed locally through the linguistic design of turns of talk.
- Social Sciences and Humanities
- Communication and Media
Published inApplied Linguistics
Pages533 - 551
CitationSIKVELAND, R.O., KEVOE-FELDMAN, H. and STOKOE, E., 2020. Overcoming suicidal persons’ resistance using productive communicative challenges during police crisis negotiations. Applied Linguistics, 41 (4), pp.533-551.
PublisherOxford University Press © The Author(s)
- AM (Accepted Manuscript)
Publisher statementThis is a pre-copyedited, author-produced version of an article accepted for publication in Applied Linguistics following peer review. The version of record SIKVELAND, R.O., KEVOE-FELDMAN, H. and STOKOE, E., 2020. Overcoming suicidal persons’ resistance using productive communicative challenges during police crisis negotiations. Applied Linguistics, 41 (4), pp.533-551 is available online at: https://academic.oup.com/applij/article/41/4/533/5305680 and https://doi.org/10.1093/applin/amy065.