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Pillar or platform - A taxonomy for process improvement activities in public services

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journal contribution
posted on 21.04.2017, 14:57 by Nicola Bateman, S. Lethbridge, A. Esain
Research in the area of lean in public services, and particularly implementation, needs to develop from reporting individual cases to provide a taxonomy that can be taught and applied by researchers and practitioners. The purpose of this paper is to outline two main approaches to Process Improvement Activities (PIA). This will provide researchers with a model to study lean implementation and practitioners with a decision-making taxonomy when designing lean implementations. The paper proposes two PIA approaches, Pillar and Platform, and tests the validity of these approaches through two organisational case studies. Within these case studies, 96 PIAs are considered. For each of the cases, the degree to which the taxonomy supports decision making is explored and issues associated with each implementation approach are discussed. The paper finds that Pillar and Platform taxonomy can be used as a metaphor for practitioners to better understand choices when planning a programme of process improvement particularly based on the organisation’s lean maturity.

History

School

  • Business and Economics

Department

  • Business

Published in

Public Money and Management

Citation

BATEMAN, N., LETHBRIDGE, S. and ESAIN, A., 2018. Pillar or platform - A taxonomy for process improvement activities in public services. Public Money and Management, 38 (1), pp. 5-12.

Publisher

© 2017 CIPFA. Published by Taylor & Francis

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

28/02/2017

Publication date

2017-10-27

Notes

“This is an original manuscript of an article published by Taylor & Francis in Public Money and Management on 27 Oct 2017, available online: http://dx.doi.org/10.1080/09540962.2018.1389487

ISSN

0954-0962

eISSN

1467-9302

Language

en

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