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Download filePost-implementation analysis of a B2B e-marketplace
journal contribution
posted on 2019-06-20, 10:52 authored by Mesut Pala, Francis Tekyi Edum-Fotwe, Kirti RuikarKirti Ruikar, Nathan Doughty, Chris PetersThe advent of Business-to-Business (B2B) e-Marketplaces gave the AEC (Architecture, Engineering
and Construction) firms the opportunity to conduct more efficient and effective commercial interaction with their
supply chain partners. Despite the large body of literature in generic Information Systems (IS) domain, there has
been a very little work done to-date to investigate the B2B e-Marketplace systems implementation by AEC firms.
By adopting a case study research method with a longitudinal approach to data collection, the study on which this
paper is based explored the challenges in the adoption and on-going use of a large UK contractor firm’s eMarketplace systems from the perspective of end-users. Utilising a well-established theoretical model from the IS
body of knowledge, the analysis revealed several important challenges related to system (functionality and
usability), information (content quality) and service (training and support) dimensions of e-Marketplace systems
implementation. Through incorporating the case study findings to the conceptual model, the study offers several
suggestions for AEC firms to take on board during implementation of the B2B e-Marketplace systems.
Funding
This work was supported by the Engineering and Physical Science Research Council (EPSRC) as part of an Engineering Doctorate study [EP/G037272/1].
History
School
- Architecture, Building and Civil Engineering
Published in
ITconVolume
24Pages
129 - 153Citation
PALA, M. ... et al., 2019. Post-implementation analysis of a B2B e-marketplace. ITcon, 24, pp. 129 - 153.Publisher
© the authors. Published by ITcon.orgVersion
- VoR (Version of Record)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution 4.0 International (CC BY 4.0) licence. Full details of this licence are available at: http://creativecommons.org/licenses/ by/4.0/Publication date
2019-04-30Notes
This is an Open Access Article. It is published by ITcon.org under the Creative Commons Attribution 4.0 Unported Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/ISSN
1874-4753Publisher version
Language
- en