Loughborough University
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Post-implementation analysis of a B2B e-marketplace

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posted on 2019-06-20, 10:52 authored by Mesut Pala, Francis Tekyi Edum-Fotwe, Kirti RuikarKirti Ruikar, Nathan Doughty, Chris Peters
The advent of Business-to-Business (B2B) e-Marketplaces gave the AEC (Architecture, Engineering and Construction) firms the opportunity to conduct more efficient and effective commercial interaction with their supply chain partners. Despite the large body of literature in generic Information Systems (IS) domain, there has been a very little work done to-date to investigate the B2B e-Marketplace systems implementation by AEC firms. By adopting a case study research method with a longitudinal approach to data collection, the study on which this paper is based explored the challenges in the adoption and on-going use of a large UK contractor firm’s eMarketplace systems from the perspective of end-users. Utilising a well-established theoretical model from the IS body of knowledge, the analysis revealed several important challenges related to system (functionality and usability), information (content quality) and service (training and support) dimensions of e-Marketplace systems implementation. Through incorporating the case study findings to the conceptual model, the study offers several suggestions for AEC firms to take on board during implementation of the B2B e-Marketplace systems.


This work was supported by the Engineering and Physical Science Research Council (EPSRC) as part of an Engineering Doctorate study [EP/G037272/1].



  • Architecture, Building and Civil Engineering

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129 - 153


PALA, M. ... et al., 2019. Post-implementation analysis of a B2B e-marketplace. ITcon, 24, pp. 129 - 153.


© the authors. Published by ITcon.org


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This is an Open Access Article. It is published by ITcon.org under the Creative Commons Attribution 4.0 Unported Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/




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