Loughborough University
Psychogios - TQMJ - Accepted Paper - Total Quality Leadership Sep 2022.pdf (1.19 MB)

Re-conceptualising Total Quality Leadership: a framework development and future research agenda

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journal contribution
posted on 2023-10-03, 08:39 authored by Alexandros PsychogiosAlexandros Psychogios

Purpose: The aim of this paper is to theoretically explore the concept of leadership in a Total Quality Management (TQM) context by developing a new theoretical framework of understanding Total Quality Leadership (TQL) as well as by opening the dialogue in researching further key elements of TQL.

Design/methodology/approach: The approach that the paper adopts is conceptual. Based on exploration of the wider management and leadership literature of empirical and theoretical studies, this paper develops a framework of TQL.

Findings: The suggested TQL framework is composed by three main pillars, namely the proactive, adaptive and the relational. The former consists of elements like anticipation of current business environment complexities and filtering of information that enhances practice decision making. The second pillar refers to adaptation, autonomy and feedback while the last one emphasises on the importance of aspects like social interactions, engagement and empathy. The paper explains why the specific pillars with the additional elements are critical for TQM success.

Originality/value: Given the tremendous challenges that organisations face due to increased complexity and demanding competition of the business environments globally, the role of leadership as the major “soft” aspect of TQM approach, seems to be vital more than ever. But the type of TQL appropriate to enhance total quality success nowadays, is still (and should be) under continuous exploration. This conceptual study attempts to provide new theoretical insights of TQL as well as to open the dialogue around the main elements consisting of TQL and how the future research agenda is formulated.



  • Loughborough Business School

Published in

The TQM Journal




  • AM (Accepted Manuscript)

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© Emerald Publishing Limited

Publisher statement

This paper was accepted for publication in the journal The TQM Journal and the definitive published version is available at https://doi.org/10.1108/tqm-01-2022-0030. This author accepted manuscript is deposited under a Creative Commons Attribution Non-commercial 4.0 International (CC BY-NC) licence. This means that anyone may distribute, adapt, and build upon the work for non-commercial purposes, subject to full attribution. If you wish to use this manuscript for commercial purposes, please visit Marketplace: https://marketplace.copyright.com/rs-ui-web/mp

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Prof Alexandros Psychogios. Deposit date: 8 September 2023