Loughborough University
Research and practice in people's information behaviour.pdf (98.46 kB)

Research and practice: a critical reflection on approaches that underpin research into people's information behaviour

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journal contribution
posted on 2014-10-30, 15:08 authored by Mark Hepworth, Philipp Grunewald, Geoffrey L. Walton
Purpose The purpose of this paper is to provide a critical discussion on the nature of research into people's information behaviour, and in particular the contribution of the phenomenological approach for the development of information solutions. Design/methodology/approach The approach takes the form of a conceptual analysis drawing on the research literature and personal research experience. Findings The paper brings to the foreground the relative value of different conceptual approaches and how these underpin and relate to the development of information solutions. Research limitations/implications The paper, due to the breadth and complexity of the subject, serves to highlight key issues and bringing together ideas. Some topics deserve further explanation. However, this was beyond the scope of this paper. Practical implications A conceptual framework is provided that indicates the value of the epistemic spectrum for information behaviour studies and provides support for action research and participative design. Social implications Taking a phenomenological approach, and consequently either a first person approach and/or a highly participative approach to research, challenges the relationship between researcher and respondent. It also raises questions about why the authors conduct research and for whom it is intended. Originality/value The paper makes explicit the underlying philosophical assumptions and how these ideas influence the way the authors conduct research; it highlights the significance of Cartesian dualism and indicates the significance of these assumptions for the development of information solutions. It supports the view that researchers and developers should be open to respondents leading the exploration of their needs.



  • Business and Economics


  • Business

Published in

Journal of Documentation






1039 - 1053 (12)


HEPWORTH, M., GRUNEWALD, P. and WALTON, G.L., 2014. Research and practice: a critical reflection on approaches that underpin research into people's information behaviour. Journal of Documentation, 70 (6), pp. 1039 - 1053.


© Emerald Group Publishing Limited


  • AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date



This article was published in the Journal of Documentation [© Emerald Group Publishing Limited] and the definitive version is available at: http://dx.doi.org/10.1108/JD-02-2014-0040




  • en


United Kingdom