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Seeing you seeing me: Stereotypes and the stigma magnification effect

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posted on 18.06.2018, 10:04 by Sven Mikolon, Glen E. Kreiner, Jan Wieseke
© 2015 American Psychological Association. Despite an increased interest in the phenomenon of stigma in organizations, we know very little about the interactions between those who are stigmatized and those who stigmatize them. Integrating both the perceptions of the stigmatized worker and the stigmatizing customer into one model, the present study addresses this gap. It examines the role of stereotypes held by customers of stigmatized organizations and metastereotypes held by the stigmatized workers themselves (i.e., their shared beliefs of the stereotypes customers associate with them) in frontline exchanges. To do so, data regarding frontline workers (vendors) of homeless-advocate newspapers from 3 different sources (vendors, customers, trained observers) were gathered. Multilevel path-analytic hypotheses tests reveal (a) how frontline workers' prototypicality for a stigmatized organization renders salient a stigma within frontline interactions and (b) how stereotypes by customers and metastereotypes by frontline workers interact with each other in such contacts. The results support a hypothesized interaction between frontline workers' metastereotypes and customers' stereotypes-what we call the "stigma magnification effect". The study also derives important practical implications by linking stigma to frontline workers' discretionary financial gains.

History

School

  • Business and Economics

Department

  • Business

Published in

Journal of Applied Psychology

Volume

101

Issue

5

Pages

639 - 656

Citation

MIKOLON, S., KREINER, G.E. and WIESEKE, J., 2016. Seeing you seeing me: Stereotypes and the stigma magnification effect. Journal of Applied Psychology, 101(5), pp. 639-656.

Publisher

© American Psychological Association 2018

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Publication date

2016-05-31

Notes

This paper is not the copy of record and may not exactly replicate the authoritative document published in the APA journal. Please do not copy or cite without author's permission. The final article is available, upon publication, at: https://doi.org/10.1037/apl0000060

ISSN

0021-9010

Language

en