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Service outsourcing, pricing, and the engagement of citizen groups

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posted on 2020-11-04, 16:10 authored by Ian HodgkinsonIan Hodgkinson
To shed new light on the contested relationship between service outsourcing and citizens’ service engagement, the study examines whether service outsourcing is associated with higher cost of entry and if higher pricing impacts the service engagement of disadvantaged citizens. To this end, the study draws on secondary objective data to capture different ownership types in local authorities community sport provision (public, nonprofit, private), the cost of access (£) to use community sport facilities, and the level of service engagement with the service among different citizen groups. The exploratory model draws on analysis of variance with a post hoc test to examine if significant differences exist between ownership types on pricing and engagement. The empirical observations reveal that service outsourcing is associated with significantly higher pricing relative to traditional local government provision, but no significant differences are found in the levels of engagement among citizen groups between the three ownership types.

History

School

  • Business and Economics

Department

  • Business

Published in

Local Government Studies

Volume

48

Issue

3

Pages

514-533

Publisher

Taylor & Francis (Routledge)

Version

  • AM (Accepted Manuscript)

Rights holder

© Informa UK Limited, trading as Taylor & Francis Group

Publisher statement

This is an Accepted Manuscript of an article published by Taylor & Francis in Local Government Studies on 22 Nov 2020, available online: http://www.tandfonline.com/10.1080/03003930.2020.1851206.

Acceptance date

2020-11-02

Publication date

2020-11-22

Copyright date

2020

ISSN

0300-3930

eISSN

1743-9388

Language

  • en

Depositor

Prof Ian Hodgkinson. Deposit date: 3 November 2020

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