1420(r2) Sikveland Stokoe_Talk Speak_Rolsi_Final-4.pdf (413.01 kB)
Should police negotiators ask to "talk" or "speak" to persons in crisis? Word selection and overcoming resistance to dialogue proposals
journal contribution
posted on 2019-11-19, 11:41 authored by Rein Sikveland, Elizabeth StokoeThis paper explores whether and how word selection makes some proposals easier to resist than others. Fourteen cases (31 hours) of UK-based police crisis negotiation were analysed exploring (i) how negotiators use the verbs talk or speak when proposing ‘dialogue’, and (ii) to what extent the strength of persons in crisis’ resistance towards the proposals may be attributed to this word selection. We found that persons in crisis were more likely to overtly reject proposals formulated with talk compared to speak. And while negotiators used both talk/speak when proposing dialogue, negotiators and persons in crisis associated talk with more evaluative stances towards dialogue compared to speak. This paper has implications for the study of word selection in interaction and for crisis negotiation and other professions where ‘talk’ is promoted as the solution.
History
School
- Social Sciences and Humanities
Department
- Communication and Media
Published in
Research on Language and Social InteractionVolume
53Issue
3Pages
324 - 340Publisher
Taylor & Francis (Routledge)Version
- AM (Accepted Manuscript)
Rights holder
© Taylor & Francis Group, LLCPublisher statement
This is an Accepted Manuscript of an article published by Taylor & Francis in Research on Language and Social Interaction on 11 August 2020, available online: http://www.tandfonline.com/10.1080/08351813.2020.1785770.Acceptance date
2019-11-18Publication date
2020-08-11Copyright date
2020ISSN
0835-1813eISSN
1532-7973Publisher version
Language
- en
Depositor
Dr Rein Sikveland. Deposit date: 18 November 2019Usage metrics
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