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Sociocultural transitions and developmental impacts in the digital economy of impact sourcing

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journal contribution
posted on 27.04.2017, 13:42 by M.S. Sandeep, M.N. Ravishankar
Impact sourcing (ImS) is the practice of bringing digitally enabled outsourcing jobs to underprivileged communities. While such jobs are attractive and improve life chances, situated ImS employees face the difficult task of transitioning from their traditional communities to the relatively modern ImS workplace. These transition experiences expose them to a variety of work-life challenges and, at the same time, serve as occasions for development. This paper draws on an inductive qualitative study of an up and coming Indian ImS company and explores how ImS employees experience sociocultural transitions and realize developmental impacts. The findings suggest that compartmentalization and integration strategies help ImS employees manage boundaries arising from the contrasting cultural expectations of the community and the workplace. Impact sourcing employees respond to sociocultural transition challenges in the workplace through a series of cognitive adjustments, which involves the creation of fictive kinships, job crafting, and experimenting with provisional selves. Furthermore, the analysis shows how intense engagement with sociocultural transitions can lead to the development of crucial individual and collective capabilities. In closing, a model of capability development of ImS employees is outlined, and the implications for ImS companies are discussed.

History

School

  • Business and Economics

Department

  • Business

Published in

Information Systems Journal

Volume

28

Issue

3

Pages

563-586

Citation

SANDEEP, M.S. and RAVISHANKAR, M.N., 2017. Sociocultural transitions and developmental impacts in the digital economy of impact sourcing. Information Systems Journal, 28 (3), pp.563-586.

Publisher

© John Wiley & Sons Ltd.

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

16/04/2017

Publication date

2017-05-26

Copyright date

2018

Notes

This is the peer reviewed version of the following article: SANDEEP, M.S. and RAVISHANKAR, M.N., 2017. Sociocultural transitions and developmental impacts in the digital economy of impact sourcing. Information Systems Journal, 28 (3), pp.563-586, which has been published in final form at https://doi.org/10.1111/isj.12149. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.

ISSN

1350-1917

eISSN

1365-2575

Language

en

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