Information Systems Journal - 2021 - Brooks - Status differentials and framing in the implementation of IT‐enabled task.pdf (1.81 MB)
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Status differentials and framing in the implementation of IT-enabled task migration strategies

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posted on 13.04.2021, 12:45 authored by Jade BrooksJade Brooks, M.N. Ravishankar, Ilan Oshri
In globally distributed environments, gaps exist between an organizational-level decision to migrate IT-enabled tasks and the actual execution of strategy since a highlevel consensus does not always specify the precise sequencing and pacing of task migration in detail. This absence of operational-level detailing can trigger status-led enactments of power. Drawing on a qualitative case study of a distributed finance function in a global logistics firm, this paper explores how high-status business units frame their task migration actions and contrasts it with how a low-status support unit frames and accounts for the actions of high-status business units. The findings show how high-status business units frame their own actions as protecting, supporting and monitoring the migrated tasks while the low-status support unit frames the same set of actions as resisting, interfering and hypercriticizing. Theoretically, the paper suggests that during the implementation of task migration strategies, frames deployed by a low-status unit considers its weaker position of power and serves to neutralize conflict with the more powerful, higher-status unit.

History

School

  • Business and Economics

Department

  • Business

Published in

Information Systems Journal

Volume

32

Issue

2

Pages

414 - 439

Publisher

Wiley

Version

VoR (Version of Record)

Rights holder

© The authors

Publisher statement

This is an Open Access Article. It is published by Wiley under the Creative Commons Attribution 4.0 Unported Licence (CC BY). Full details of this licence are available at: http://creativecommons.org/licenses/by/4.0/

Acceptance date

11/02/2021

Publication date

2021-03-09

Copyright date

2021

ISSN

1350-1917

eISSN

1365-2575

Language

en

Depositor

Miss Jade Brooks. Deposit date: 15 February 2021