Oshri_2015 FINAL ACCEPTED.pdf (276.03 kB)
Strategic innovation through outsourcing: the role of relational and contractual governance
journal contributionposted on 2015-12-07, 13:15 authored by Ilan Oshri, Julia Kotlarsky, Alexandra Gerbasi
There is growing evidence that client firms expect outsourcing suppliers to transform their business. Indeed, most outsourcing suppliers have delivered IT operational and business process innovation to client firms; however, achieving strategic innovation through outsourcing has been perceived to be far more challenging. Building on the growing interest in the IS outsourcing literature, this paper seeks to advance our understanding of the role that relational and contractual governance plays in achieving strategic innovation through outsourcing. We hypothesized and tested empirically the relationship between the quality of client-supplier relationships and the likelihood of achieving strategic innovation, and the interaction effect of different contract types, such as fixed-price, time and materials, partnership and their combinations. Results from a pan-European survey of 248 large firms suggest that high-quality relationships between clients and suppliers may indeed help achieve strategic innovation through outsourcing. However, within the spectrum of various outsourcing contracts, only the partnership contract, when included in the client contract portfolio alongside either fixed-price, time and materials or their combination, presents a significant positive effect on relational governance and is likely to strengthen the positive effect of the quality of client-supplier relationships on strategic innovation.
- Business and Economics
Published inJOURNAL OF STRATEGIC INFORMATION SYSTEMS
Pages203 - 216 (14)
CitationOSHRI, I., KOTLARSKY, J. and GERBASI, A., 2015. Strategic innovation through outsourcing: the role of relational and contractual governance. Journal of Strategic Information Systems, 24(3), pp. 203-216.
- AM (Accepted Manuscript)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesThis paper was accepted for publication in the journal Journal of Strategic Information Systems and the definitive published version is available at http://dx.doi.org/10.1016/j.jsis.2015.08.001