Strategic social network analysis for overcoming knowledge management challenges in construction: an in-depth review

Purpose The construction sector faces significant challenges in knowledge management (KM) due to its complex and project-based nature. These challenges lead to inefficient knowledge sharing and retention. Addressing these challenges is vital for improving project outcomes and organizational performance. This study examines KM obstacles and identifies effective Social Network Analysis (SNA) approaches to address them.

Design/methodology/approach This research employs the Preferred Reporting Items for Systematic Reviews and Meta-Analysis (PRISMA) technique, conducting two detailed literature reviews. The first review focused on the KM challenges in the construction sector, resulting in 139 articles. The second review examines the SNA approaches in KM, resulting in 42 articles for study. Content analysis was performed on 139 articles to identify global trends and KM challenges. The following thematic analysis is performed on 42 articles to categorize effective SNA approaches for KM.

Findings The study shows that the approach of integrating SNA with Building Information Modeling (BIM) and big data analytics enhances collaboration, communication, and decision-making in construction projects. This integrated approach addresses key KM challenges such as trust issues, knowledge hoarding, and inadequate access to technology.

Research limitations/implications The study acknowledges potential biases in literature selection and the focus on developing nations, which may limit the generalizability of the findings. Future research should explore broader geographic contexts and diverse methodologies.

Practical implications Practical implications suggest that construction organizations invest in training and technology to improve KM practices. Socially, fostering a collaborative culture within construction teams is crucial for enhancing knowledge sharing and overall project performance, ultimately benefiting the industry.

Originality/value This research offers originality and value by mapping KM challenges to specific SNA approaches. It offers a practical framework for construction firms to improve their KM practices. It contributes to the existing knowledge by providing strategic pathways to enhance KM through advanced technologies and collaborative techniques.