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Sustainable business models through service design

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journal contribution
posted on 04.11.2016, 16:00 by Sharon PrendevilleSharon Prendeville, Nancy Bocken
In the face of growing sustainability challenges, pressure on businesses to decouple environmental impacts from growth is mounting. New sustainable business models can be a systemic driver for change in industry and the wider business innovation literature suggests that strategic design approaches can be at the heart of business model innovation. One such approach, service design, involves solving problems through a service response, which unlocks value for each stakeholder in a value chain. Nevertheless, the value of service design to sustainable business is still often overlooked. Through a literature review and five illustrative case studies this paper systematically analyses how businesses can leverage service design for sustainable business model innovation. The research highlights how service design can support sustainable business model innovation by uncovering strategic as well as operational synergies between these complementary fields.

History

School

  • Loughborough University London

Published in

Global Sustainable Manufacturing Conference

Citation

PRENDEVILLE, S. and BOCKEN, N., 2017. Sustainable business models through service design. Procedia Manufacturing, 8 (2017), pp. 292-299.

Publisher

Elsevier © The Authors

Version

VoR (Version of Record)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

11/07/2016

Publication date

2017

Notes

This paper was also presented at the 14th Global Conference on Sustainable Manufacturing (GCSM), Stellenbosch, South Africa, 3rd-5th October 2016.

ISSN

2351-9789

Language

en

Location

Stellenbosch, South Africa

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