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TQM and performance appraisal: complementary or incompatible?

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journal contribution
posted on 15.10.2018, 14:11 authored by Ebrahim Soltani, Adrian Wilkinson
Despite the scholarly interest in performance management as a key determinant of the effectiveness of enterprise process improvement methods such as total quality management (TQM) and its derivatives, few empirical studies have explicitly explored the practice of performance management systems in TQM-focused organizations. In order to redress this imbalance, this study aims to describe how organizational and managerial forces led to a performance management systems failing to embrace the core principles of process improvement methods such as TQM. Using a qualitative study of six large UK-based automobile and auto parts manufacturers, our results illustrate how manager-controlled, individual-focused, past-oriented, long-cycle, and narrowly defined performance appraisal (PA) systems can intervene to underline the ultimate potential of TQM. The paper concludes with the discussion of implications for theory and practice of TQM and human resource performance management.

Funding

This research project was supported by Economic and Social Research Council Grant (RES-000-22-4227).

History

School

  • Business and Economics

Department

  • Business

Published in

European Management Review

Volume

17

Issue

1

Pages

57-82

Citation

SOLTANI, E. and WILKINSON, A., 2018. TQM and performance appraisal: complementary or incompatible?. European Management Review, 17(1), pp. 57-82.

Publisher

Wiley (© European Academy of Management)

Version

AM (Accepted Manuscript)

Publisher statement

This is the peer reviewed version of the following article: SOLTANI, E. and WILKINSON, A., 2018. TQM and performance appraisal: complementary or incompatible?. European Management Review, doi:10.1111/emre.12317., which has been published in final form at https://doi.org/10.1111/emre.12317. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions

Acceptance date

14/06/2018

Publication date

2018-09-14

ISSN

1740-4754

eISSN

1740-4762

Language

en