Tailoring climate information and services for adaptation actors with diverse capabilities

With louder demands in public discourse for action on adaptation to climate change, efforts to improve the provision and use of climate information and services (CIS) are also gaining prominence. Drawing on literature about uptake of CIS for climate risk assessment and adaptation, plus our own practical experiences, this Essay examines modes of user-provider interaction in CIS. By employing a customer-tailor analogy, three overlapping types of CIS transaction are identified: ‘off-the-peg’, ‘outsourced’ and ‘bespoke’. Evident across all modes are ‘loyalty card’ customers who return to the same provider(s). We then offer a set of prompts to facilitate more meaningful engagement and dialogue between adaptation actors and providers. These questions could also be used to seed discussions within communities that research and provide training in CIS, as well as amongst stakeholders, funders and other institutions involved in the governance of CIS systems. Such searching and timely conversations could advance a more tailored approach to CIS delivery, regardless of the technical and financial starting point of users and providers.