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Taking stock of behavioural OR: a review of behavioural studies with an intervention focus

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journal contribution
posted on 21.12.2020, 13:54 by Luis Alberto FrancoLuis Alberto Franco, Raimo P. Hämäläinen, Etiënne A.J.A. Rouwette, Ilkka Leppanen
This review maps the body of behavioural OR studies that focus on interventions. The term ‘intervention’ is used here to refer to a designed problem-solving system in which individuals or groups engage with OR methods, processes and tools in order to complete a set task or address a real-world problem. We surveyed the relevant OR literature covering a 30-year period, and develop a typology to organise our corpus of reviewed studies. The typology is comprised of four types of studies, each type representing a distinctive approach in terms of its assumptions about behaviour (determinist or voluntarist) and the research methodologies they use (variance or process), and each type is concerned with different research questions that do not cut across other approaches. By categorising studies in this way, and drawing on research in associated cognate areas where relevant, eight empirically-generated knowledge themes emerge: intervention configurations, individual differences, model-driven support, (un)intended use, model building process, engagement paths and strategies, facilitated modelling practice, and sociomaterial dynamics. Each of these knowledge themes provides important insights into the behavioural factors that affect, or are affected by, ORsupported activity. We conclude our review with ten suggestions for further developing the behavioural OR agenda concerned with interventions.

History

School

  • Business and Economics

Department

  • Business

Published in

European Journal of Operational Research

Volume

293

Issue

2

Pages

401 - 418

Publisher

Elsevier

Version

VoR (Version of Record)

Rights holder

© The Authors

Publisher statement

This is an Open Access Article. It is published by Elsevier under the Creative Commons Attribution 4.0 International Licence (CC BY 4.0). Full details of this licence are available at: https://creativecommons.org/licenses/by/4.0/

Acceptance date

19/11/2020

Publication date

2020-11-28

Copyright date

2021

ISSN

0377-2217

Language

en

Depositor

Prof Alberto Franco. Deposit date: 19 November 2020

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