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Taxonomy of critical success factors based on players and activities across ERP projects: the perspective of ERP vendors

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journal contribution
posted on 2023-09-07, 10:08 authored by Abdullah Ibrahim Alkraiji, Uchitha JayawickramaUchitha Jayawickrama, Femi Olan
The research into the critical success factors (CSFs) of ERP systems is mainly focussed on the private sector and is carried out from the clients' perspectives; this in spite of the fact that, owing to the greater outsourcing of IT systems of recent years. This study objective is to identify and classify, based on the taxonomy of key players and activities, a set of CSFs for ERP systems from the perspective of national ERP vendors. A multiple-case study of ten ERP vendors was conducted in Saudi Arabia to collect the required data. The thematic analysis identified a list of key factors. These are grouped into three main categories: key players, key activities and IT capabilities. The conclusions may provide researchers and practitioners, particularly those in developing nations, with a greater understanding of a set of CSFs for informed decision-making and develop suitable strategies for the implementation of process interventions.

History

School

  • Loughborough Business School

Published in

International Journal of Business Information Systems

Volume

43

Issue

2

Pages

186 - 215

Publisher

Inderscience

Version

  • AM (Accepted Manuscript)

Rights holder

© Inderscience Enterprises Ltd

Publisher statement

This paper was accepted for publication in the journal International Journal of Business Information Systems and the definitive published version is available at https://doi.org/10.1504/ijbis.2023.131351

Publication date

2023-06-02

Copyright date

2023

ISSN

1746-0972

eISSN

1746-0980

Language

  • en

Depositor

Dr Uchitha Jayawickrama. Deposit date: 6 September 2023

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