AJPA Article Leite and Hodgkinson 2021 LUPIN.pdf (627.8 kB)
Download fileTelemedicine co-design and value co-creation in public health care
journal contribution
posted on 2021-04-14, 14:13 authored by Higor Leite, Ian HodgkinsonIan HodgkinsonCOVID‐19 has presented significant challenges for public healthcare systems across the globe. The critical challenge for public healthcare organisations is to provide effective health care to patients, while simultaneously keeping frontline staff safe. Telemedicine has emerged as a prominent service intervention to this end. Telemedicine integrates technologies into medical practices to alleviate the need for face‐to‐face interactions through video consultations. The study explores how physicians and patients can, together, co‐create service value both within the telemedicine ecosystem and under crisis. Secondary qualitative data from physicians and patients active on Twitter and from across multiple countries are used to this end. Thematic analysis reveals seven themes that inform a new integrative telemedicine value co‐creation framework, which provides a platform for inclusive, equitable, and sustainable telemedicine services. The study provides a new understanding of the service triad ‒ telemedicine co‐design, value co‐creation, and service improvement ‒ highlighting the roles of co‐design and value co‐creation for public health care under crises.
History
School
- Business and Economics
Department
- Business
Published in
Australian Journal of Public AdministrationVolume
80Issue
2Pages
300-323Publisher
WileyVersion
- AM (Accepted Manuscript)
Rights holder
© Institute of Public Administration AustraliaPublisher statement
This is the peer reviewed version of the following article: LEITE, H. and HODGKINSON, I.R., 2021. Telemedicine co‐design and value co‐creation in public health care. Australian Journal of Public Administration, 80 (2), pp.300-323, which has been published in final form at https://doi.org/10.1111/1467-8500.12473. This article may be used for non-commercial purposes in accordance with Wiley Terms and Conditions for Use of Self-Archived Versions.Acceptance date
2021-02-23Publication date
2021-03-22Copyright date
2021ISSN
0313-6647eISSN
1467-8500Publisher version
Language
- en