Stokoe 2014 ROLSI IR.pdf (355.87 kB)

The Conversation Analytic Role-play Method (CARM): a method for training communication skills as an alternative to simulated role-play

Download (355.87 kB)
journal contribution
posted on 13.08.2014, 10:15 by Elizabeth StokoeElizabeth Stokoe
The Conversation Analytic Role-play Method (CARM) is an approach to training, based on conversation analytic evidence about the problems and roadblocks that can occur in institutional interaction. Traditional training often relies on role-play, but that differs systematically from the actual events it is meant to mimic and prepare for. In contrast, CARM uses animated audio- and video-recordings of real-time, actual encounters. CARM provides a unique framework for discussing and evaluating, in slow motion, actual talk as people do their jobs. It also provides an evidence base for making decisions about effective practice and communication policy in organizations. This article describes CARM's distinctive practices and its impact on professional development across different organizations. Data are in British English.

History

School

  • Social Sciences

Department

  • Communication, Media, Social and Policy Studies

Published in

Research on Language and Social Interaction

Volume

47

Issue

3

Pages

XX - XX

Citation

STOKOE, E., 2014. The Conversation Analytic Role-play Method (CARM): a method for training communication skills as an alternative to simulated role-play. Research on Language and Social Interaction, 47 (3), pp. 255-265.

Publisher

© Taylor & Francis (Routledge)

Version

AM (Accepted Manuscript)

Publication date

2014

Notes

This an Accepted Manuscript of an article published by Taylor & Francis in Research on Language and Social Interaction on 06-08-2014, available online: http://www.tandfonline.com/10.1080/08351813.2014.925663.

ISSN

0835-1813

eISSN

1532-7973

Language

en