Pyun_01_편도영.pdf (237.74 kB)
The effects of service quality of university sport facilities on students’ affective and behavioral outcomes
journal contribution
posted on 2016-04-11, 13:26 authored by Mei Xiang Gina Tan, Do Young PyunDo Young PyunSupportive sport facilities in universities are necessary to encourage students to be actively involved in sport. The purpose of this study was to investigate students’ perceived and expected service quality of sport facilities in universities and test the relations to satisfaction and subsequent behavioral intention. Results from the study revealed that while satisfaction played as partial mediators in the relationships between tangibles/reliability and intention, satisfaction was a full mediator in the relationship between assurance/empathy and intention.
History
School
- Sport, Exercise and Health Sciences
Published in
Asian Journal Youth SportCitation
TAN, M.X.G. and PYUN, D.Y., 2015. The effects of service quality of university sport facilities on students’ affective and behavioral outcomes. Asian Journal of Physical Education and Sport Science, 4, pp. 1-17Publisher
© PelcauVersion
- VoR (Version of Record)
Publisher statement
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/Acceptance date
2015-08-31Publication date
2015Notes
This paper is made available with kind permission of the publisher.Publisher version
Language
- en