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The effects of service quality of university sport facilities on students’ affective and behavioral outcomes
journal contributionposted on 2016-04-11, 13:26 authored by Mei Xiang Gina Tan, Do Young PyunDo Young Pyun
Supportive sport facilities in universities are necessary to encourage students to be actively involved in sport. The purpose of this study was to investigate students’ perceived and expected service quality of sport facilities in universities and test the relations to satisfaction and subsequent behavioral intention. Results from the study revealed that while satisfaction played as partial mediators in the relationships between tangibles/reliability and intention, satisfaction was a full mediator in the relationship between assurance/empathy and intention.
- Sport, Exercise and Health Sciences
Published inAsian Journal Youth Sport
CitationTAN, M.X.G. and PYUN, D.Y., 2015. The effects of service quality of university sport facilities on students’ affective and behavioral outcomes. Asian Journal of Physical Education and Sport Science, 4, pp. 1-17
- VoR (Version of Record)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesThis paper is made available with kind permission of the publisher.