posted on 2015-11-26, 14:16authored byXu Sun, Andrew MayAndrew May, Qingfeng Wang
This article describes an experimental study investigating the impact on user experience of two approaches of personalization of content provided on a mobile device, for spectators at large sports events. A lab-based experiment showed that a system-driven approach to personalization was generally preferable, but that there were advantages to retaining some user control over the process. Usability implications for a hybrid approach, and design implications are discussed, with general support for countermeasures designed to overcome recognised limitations of adaptive systems.
Funding
The authors acknowledge financial support from National Natural Science Foundation of China programme (grant No. 71401085).
History
School
Design and Creative Arts
Department
Design
Published in
Applied Ergonomics
Volume
54
Pages
1-9
Citation
SUN, X, MAY, A. and WANG, Q., 2016. The impact of user- and system-initiated personalization on the user experience at large sports events. Applied Ergonomics, 54, pp.1-9.
This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
Acceptance date
2015-11-04
Publication date
2015-12-09
Copyright date
2016
Notes
This paper was accepted for publication in the journal Applied Ergonomics and the definitive published version is available at http://dx.doi.org/10.1016/j.apergo.2015.11.001