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The impact of user- and system-initiated personalization on the user experience at large sports events

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journal contribution
posted on 26.11.2015, 14:16 by Xu Sun, Andrew MayAndrew May, Qingfeng Wang
This article describes an experimental study investigating the impact on user experience of two approaches of personalization of content provided on a mobile device, for spectators at large sports events. A lab-based experiment showed that a system-driven approach to personalization was generally preferable, but that there were advantages to retaining some user control over the process. Usability implications for a hybrid approach, and design implications are discussed, with general support for countermeasures designed to overcome recognised limitations of adaptive systems.

Funding

The authors acknowledge financial support from National Natural Science Foundation of China programme (grant No. 71401085).

History

School

  • Design and Creative Arts

Department

  • Design

Published in

Applied Ergonomics

Volume

54

Pages

1-9

Citation

SUN, X, MAY, A. and WANG, Q., 2016. The impact of user- and system-initiated personalization on the user experience at large sports events. Applied Ergonomics, 54, pp.1-9.

Publisher

© Elsevier

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

04/11/2015

Publication date

2015-12-09

Copyright date

2016

Notes

This paper was accepted for publication in the journal Applied Ergonomics and the definitive published version is available at http://dx.doi.org/10.1016/j.apergo.2015.11.001

ISSN

0003-6870

Language

en