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The influence of cultural intelligence and emotional intelligence on conflict occurrence and performance in global virtual teams

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journal contribution
posted on 2024-03-05, 10:53 authored by Mahboobeh DavaeiMahboobeh Davaei, Marjaana Gunkel, Valerio Veglio, Vas Taras

The role of different types of intelligence in the occurrence of conflict in global virtual teams (GVTs) has largely been overlooked in the literature. As suggested by the theory of multiple intelligences, this study explores how cultural intelligence (CQ) and emotional intelligence (EQ) influence the occurrence of interpersonal, task and process conflicts in GVTs. Furthermore, by drawing on the contingency theory of task conflict and performance in groups and organisational teams, we examine the impact of these different types of conflict on the performance of GVTs. Utilising multilevel analysis, we tested the research model using a sample of 810 graduate and undergraduate business students from 38 different countries who worked in 232 GVTs. The results show that the CQ and EQ of the team members reduce the occurrence of the three different intragroup conflicts in GVTs. We also demonstrate that process conflict negatively affects GVT performance. We discuss the implications for research and practice.

History

School

  • Loughborough Business School

Published in

Journal of International Management

Volume

28

Issue

4

Publisher

Elsevier BV

Version

  • VoR (Version of Record)

Rights holder

© The Authors

Publisher statement

This is an open access article under the CC BY license (http://creativecommons.org/licenses/by/4.0/).

Acceptance date

2022-06-14

Publication date

2022-06-30

Copyright date

2022

ISSN

1075-4253

eISSN

1873-0620

Language

  • en

Depositor

Dr Mahboobeh Davaei. Deposit date: 3 March 2024

Article number

100969