Supportive Manager Behaviors and Social Exchange Theory-Revised Final.pdf (257.49 kB)
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The interaction between supportive and unsupportive manager behaviors on employee work attitudes

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journal contribution
posted on 06.04.2016, 11:03 by K. Teoh, Iain CoyneIain Coyne, D. Devonish, P. Leather, A. Zarola
Purpose: To use Social Exchange Theory (SET) to examine a model where supportive (SMB) and unsupportive (UMB) manager behaviors interact to predict employees’ engagement, job satisfaction and turnover intention. Design/Methodology: A cross-sectional online survey collected data from 252 UK based employees of a global data management company. Findings: Factor analysis confirmed manager behaviors to consist of two constructs: supportive and unsupportive behaviors. Structural equation modelling indicated SMB predicted job satisfaction and turnover intentions, but not engagement. Job satisfaction, but not engagement, mediated the SMB-turnover intention relationship. UMB only predicted job dissatisfaction. Neither job satisfaction nor engagement mediated the UMB-turnover intention relationship. UMB undermined the positive relationship between SMB and turnover intention. Implications: The behaviors assessed can be integrated into various stages of a manager’s development process to serve as guidelines of good practice. Crucially, findings suggest managers can exhibit both supportive and unsupportive behaviors, and that consistency in behaviors is important. The study also provides evidence that supportive managers can help reduce turnover intention through job satisfaction. Originality/value: SET was used as a framework for SMB, UMB and engagement. To our knowledge this is the first study to examine the interaction between SMB and UMB.

History

School

  • Business and Economics

Department

  • Business

Published in

Personnel Review

Volume

45

Issue

6

Pages

1386-1402

Citation

TEOH, K. ... et al, 2016. The interaction between supportive and unsupportive manager behaviors on employee work attitudes. Personnel Review, 45 (6), pp. 1386-1402.

Publisher

Emerald Group Publishing Limited

Version

AM (Accepted Manuscript)

Publisher statement

This work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/

Acceptance date

06/10/2015

Publication date

2016-09-05

Copyright date

2016

Notes

This paper was published in the journal Personnel Review and the definitive published version is available at https://doi.org/10.1108/PR-05-2015-0136.

ISSN

0048-3486;1758-6933

Language

en