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The invisibility of violence: constructing violence out of the job centre workplace in the UK
journal contribution
posted on 2009-04-07, 12:28 authored by Vicky Bishop, Marek Korczynski, Laurie CohenThis article explores the social construction of violence within the front-line context
of job centres in the Employment Service (ES). The issue of violence within
organizations is typically approached using positivistic methods. In contrast, this
article deepens understandings of violence in organizations by using an interpretive
approach. Through an analysis of data generated through an in-depth case
study, this article argues that although ES front-liners experienced much of customer
behaviour as violent, this high level of violence was systematically denied by
the organization. In effect, the formal organization constructed violence in such a
way that it was rendered invisible. This article examines not only how management,
formal policies and procedures construct violence as invisible, but also the
role of the staff themselves as active agents in the social construction of violence
out of the workplace.
History
School
- Business and Economics
Department
- Business
Citation
BISHOP, V., KORCZYNSKI, M. and COHEN, L., 2005. The invisibility of violence: constructing violence out of the job centre workplace in the UK. Work, Employment & Society, 19 (3), pp. 583 - 602.Publisher
© SageVersion
- NA (Not Applicable or Unknown)
Publication date
2005Notes
This article is Restricted Access. It was published in the journal, Work, Employment & Society [© Sage]. The definitive version is available at: http://wes.sagepub.com/cgi/content/abstract/19/3/583ISSN
0950-0170Language
- en