The origins of failure: seeking the causes of design–reality gaps
journal contributionposted on 2016-10-14, 13:06 authored by Silvia Masiero
The theory of design–reality gaps is an extant framework to explain failure of information systems in developing nations. This paper problematizes the nature of failure, with a particular focus on situations in which well-implemented systems, apparently corresponding to users’ views of reality, still fail to meet the expectations of their key stakeholders. To extend existing theory on this phenomenon, I advance a diagnostic model to identify the root causes of design–reality gaps. The model is illustrated through a case study of the Ration Card Management System in Kerala, South India: by capturing the causal chains underlying design–reality gaps, the model sets to trace the origins of failure, and the processes through which it is ultimately determined. The model I propose is both explanatory and normative, as it elicits causes of failure and serves as a basis to combat them.
- Business and Economics
Published inInformation Technology for Development
Pages487 - 502
CitationMASIERO, S., 2016. The origins of failure: seeking the causes of design–reality gaps. Information Technology for Development, 22 (3), pp. 487-502.
Publisher© Commonwealth Secretariat. Published by Taylor & Francis
- AM (Accepted Manuscript)
Publisher statementThis work is made available according to the conditions of the Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International (CC BY-NC-ND 4.0) licence. Full details of this licence are available at: https://creativecommons.org/licenses/by-nc-nd/4.0/
NotesThis is an Accepted Manuscript of an article published by Taylor & Francis in Information Technology for Development on 25 Feb 2016, available online: http://dx.doi.org/10.1080/02681102.2016.1143346